Home » Addressing Challenges of Groups and Teams Custom Essay

Addressing Challenges of Groups and Teams Custom Essay

Your Learning Team is the management staff for a contracted customer-service call center of Desert Communications Inc., a major wireless telecommunications organization. Each manager has no more than 10 employees to manage, and he or she oversees the operational output of his or her team. Each employee performs a series of functions including providing customer support, responding to service inquires, and answering billing questions. Employees are encouraged to offer additional services to help maximize the profit of Desert Communications but are not required, per their performance reviews, to do so.
Because of a change in the communications industry, Desert Communications’ net profit has declined. Because demand for communication products has declined, Desert Communications has begun a strategic movement to reallocate their resources to capitalize on the added services of the communications industry. Examples include phone insurance, additional minutes, roadside service, and so on. To do so, they have asked your team to integrate strategies that would help generate the profit needed. Aside from evaluating your employees on customers’ satisfaction ratings, you must assess your employees based on the percentages of services they can sell during each service call.
Write an action plan of 1500 words in which you consider ways to present the upcoming operational change to your employees while answering the following questions:
Which methods will be used to present the operational change?
How would you develop a training that conveys to multiple audiences within the organization?
How will group and team collaboration facilitate the success of training?
What tactics will be used to identify and minimize conflict?
What kind of collaboration among the employees and management affect the success of the operational change?
How will management use work teams and work groups to facilitate the upcoming operational change?

Place your order
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more