Read the case study, Ursula Burns: Xerox’s Chairwoman and CEO. Answer questions 1, 2, 3, 4, and 5. Be sure to support your answers with specific information from the case, or information you get from the internet.
1. In your opinion is Ursula Burns more of a charismatic leader, transformational leader, or both?
2. Exhibit 9.4 identifies transformational and charismatic leader behaviors. In your opinion, which of the behavioral components does Ms. Burns exemplify?
3. A key attribute of servant leadership is that it transcends self- interest to serve the needs of others. Does Ursula Burns fit this bill?
4. Exhibit 9.3 identifies the qualities of charismatic and transformational leaders. Based on your knowledge of Ms. Burns, which of the 12 qualities can you directly attribute to her?
5. Every leader has a sense of his or her personal meaning, described in the text as the degree to which people’s lives make emotional sense and to which the demands confronted by them are perceived as being worthy of energy and commitment Based on the facts of the case, what is/ are the sources from which Burns derives her personal meaning? ( Note: personal meaning is discussed in the chapter as one of the factors used to differentiate between charismatic and transformational leadership).
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