Case studies present a situation managers encounter in various business settings. They describe a scenario and a problem that is encountered. You, in the role of the Manager, examine the situation, find the problem, find what led up to the problem, determine what possible courses of action can be taken to correct the problem and then select the best course of action.
1. Situational Analysis – the ability to look objectively at situations and determine the causes of problems.
2. Decision Making – the ability to look at situations and decide the possible ways of resolving the problem.
3. Problem Solving – the ability to select a solution to the problem from alternatives. Case studies are never totally cut and dry. Your background, experience and prior
knowledge have a significant bearing on how you will handle a situation. Accountants
for example, will perceive a problem from the financial impact it will have on the organization. Human resource professionals will inevitably look at how the problem will impact on the people within the organization. Marketing professionals will look at how the situation will impact on sales, service and delivery.
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