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Pernille Spiers-Lopez is the president of IKEA North America. IKEA is a Danish furniture maker that has experienced world-wide success with customers with its modern, convenient, and low priced furniture and home accessories. It has stores in 31 countries across the globe. IKEA North America is also experiencing continued success and growth partly due to Spiers-Lopez focus on nurturing coworkers and providing a family friendly work environment. Spiers-Lopez, herself a mother of two teens strongly believes in standing for what she believes in and being centered and self-aware. Her personal values focused on her family have led her to push IKEA to adopt an employee-centered culture that further encourages female employees to achieve their potential. Spiers-Lopez is very hard working and, has herself, experienced the negative impact of stress and working too hard. Her family and her team at work help her balance her life and her work.
Case Questions
1. What are Spiers-Lopez’s key individual characteristics?
2. What are the factors that contribute to her effectiveness?
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